Holiday Return Policy: If you place your order between November 1st and December 31st you have until January 31st to return the product back to BobsSportsChalet.com. You may exchange your gift for a different size, receive store credit, or we will refund the original credit card or PayPal account used to place the order. All standard fees (as stated below) apply.
Standard Return Policy: If you are not satisfied with your purchase, you may return it for an exchange or refund. All returns must be received back at our warehouse location within 30 days of order date. All returns must be in like new condition in its original packaging and tags in order to qualify for a refund. If returns are received in used or damaged condition, a 50% restocking fee will be applied to the refund amount; if the items tags are missing a 10% restocking fee will be applied to the refund amount.
If you decide to return a product that you had previously purchased, you must include a copy of the original packing slip with the returned product. If you have lost or misplaced this form, it is important to include with your return the following information: Order Number, Name on order, Why you are returning the product.
Please send all returns and defective items to the following address:
91 Pine Street
Bristol, CT 06010
BobsSportsChalet.com strongly recommends shipping your product back to BobsSportsChalet.com using a delivery method that generates a tracking number or delivery receipt. Please keep this number until your refund has been processed by us.
Once BobsSportsChalet.com receives your return, please expect up to two weeks to receive your refund or credit. Your return will be less any shipping charges incurred.
Your refund will be given as a credit to your original payment method. If you are returning a product that was given to you as a gift, you will receive in-store credit as your refund. If you are returning a product that was originally purchased using a gift certificate, you will receive in-store credit as your refund.
Shipping costs will be deducted from refunds of returned orders that qualified for free shipping.
If there was an error in your shipment, or if you received a damaged or defective product, please contact us within 48 hours of delivery and we will send you the correct product or replacement product at no cost to you.
BobsSportsChalet.com reserves the right to refuse returns or charge a 20% Late Fee for items that are received after the 30 day returns period. The customer will be responsible for the return shipping charges of refused late returns.
Please see our Shipping policy for information regarding BobsSportsChalet.com’s shipping policy. If you receive a product that was damaged during shipping or is defective, please contact us immediately by phone or email. A replacement item will be shipped out immediately upon return of the damaged or defective item. See below for contact information.